Refund policy

Returns

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 14 days of receiving your order.

Return Conditions

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase may be required.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or engraved products.

  • Custom-made items produced according to customer specifications.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us process your claim, please provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the defect or damage

We will review your claim and, if approved, provide a replacement, repair, or refund in accordance with applicable consumer protection laws.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days and issued to the original payment method used for the purchase.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

Email: info@gmtcuffs.com

We typically respond within 1–2 business days.